FAQs

Find the answers to a few of your questions here. If you can't find an answer, please contact us!

WOODEN SIGNS

All signs are hand-painted with acrylic paint and sealed with a topcoat, then distressed for an aged finish. Due to the handmade nature of these signs please allow for slight variations. Signs are intended for indoor use only. If you wish to use this sign outdoors, please send me a message to discuss options.

CUSTOM AND PERSONALIZED ORDERS

Do you do custom work?

Yes! Apart from our seasonal and sports collection, our signs are all custom made for your specific coordinates and city. Additionally, you can choose from a variety of background colors and indicate your center icon preference. When ordering please provide your specific customization details. We will email a proof of your sign for your approval before making your product.

Is there a selection of center icons I can choose from?

Personalization is what makes our signs so special. Each sign is unique to you and we customize the center icon to your preference. The sky is almost the limit. I am unable to use any sports team logo or trademarked images.

Can you use my logo?
Yes. If you rightfully own the artwork, you can customize your sign with your logo.

Can I get a different color than the options you offer?
If you are interested in a different color that is not offered, send me a message and we can see if an alternative color is possible.

WHOLESALE AVAILABILITY

Do you offer your items wholesale?
I do offer my items wholesale. To get started as a Southern Cross Design & Co. retailer, click here to tell us a little about your store and we will get back to you as soon as possible.

COLLABORATIONS

Do you partner with influencers for collaboration?

Absolutely! We love to partner with influencers and evaluate collaborations individually. If you are interested in collaborating, please send me a message and we can discuss working together.

SHIPPING

When do you ship?
Each item is custom-made to order, and production time can take anywhere between 2-4 weeks. Most items ship within 15 business days after the digital proof has been approved. If you have a question or concern about the timeframe, please contact us.

How do you ship?
Our items ship via USPS Priority Mail or UPS. These cost a bit more, but include insurance and tracking. I want to make sure your item is received in perfect condition. Please note: We are not responsible for undelivered, mis-delivered mail due to an incorrect address or mishandling. Please be sure to accurately input your delivery information. During certain peak seasons shipping may take longer and we are unable to control how fast USPS/UPS gets your order to you. In the unlikely event of a shipping issue, please contact us.

Do you ship internationally?
At this time, we do not ship internationally.

Do you offer local pick up?                                                                       

If you live in Tampa, FL or the surrounding areas you can pick up your order, from my South Tampa home studio. Enter the coupon code LOCAL, at checkout to remove this shipping. This coupon is only valid for pick ups. If you use this coupon and need it shipped, I will cancel the order and let you place it again. 

How will I know when my order is ready for pick up and where to come?

Once your order is ready, you will be contacted to arrange a time that is convenient for you.  

RETURN AND CANCELLATION POLICY

While we do not offer returns, we want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact us. If the product is damaged the buyer must send Southern Cross Design & Co. a picture of the damaged sign and shipping packaging within 5-days from delivery receipt and a replacement sign will be made and shipped at no additional cost once we have inspected the item.

Any cancellations must be made within 12 hours of purchase.